1. How do I place an order? After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out. 2. What size should I get? Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes. 3. Can I change my order? Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order. 4. What are your Payment Methods? We accept Paypal, credit cards (Visa, Master Card, American Express, and Discover) 5. What is the currency of the store? Can I pay in another currency? All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customers check out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
Shipping FAQs6. Where are your items shipped from? Orders are shipped from our warehouses in the United States, Singapore, Thailand, and China. As our items are stored in several warehouses, your order may be shipped in separate packages. 7. Can I change my shipping address? Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening. NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us. Do note:
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us are different entities hence we are not liable for any delays caused by customs or local post services.